3DShoemaker Frequently Asked Questions and Trouble Shooting

3DShoemaker 3D Models FAQ

  • Where is my order?

    Lead time is shown on your order receipt. Please avoid inquiring about order status unless one business day more than stated lead time has passed.

  • What shoe size should I order?

    We no longer provide shoe last sizing recommendations based on foot measurements alone. This is because the shapes of the foot and shoe last also have an impact on what size is best (along with many other factors). A tracing could help us make a recommendation, but by the time we start inputting measurements and analyzing tracings and comparing to specific shoe last designs, we’re well along the path of the full bespoke process. So we tend to just suggest bespoke lasts unless you are familiar with what shoe size typically works best for you. Customers with an interest in sizing might consider reading the following resources which could help them decide on a shoe last size on their own:

    viewing our collection of insole patterns

    measuring girths

    tracing the foot and taking measurements

    adding allowances to foot measurements

  • How much do your products cost? What about for custom shoe lasts and size runs?

    The best way to see pricing is to add items to your cart. All prices get updated based on your selections. For instance, choosing a bespoke or custom shoe last from the level of customization drop down affects cost. When ordering size runs (add various sizes of a style to your cart), discounts get applied automatically once items are in your cart.

  • Where can I find out the measurements for a shoe last?

    We now have a way to check the exact measurements of any given shoe last in any given size. On the product page, simply choose a size and check the ‘Show Measurements’ checkbox. And for a general idea of how we grade our shoe lasts, see our shoe last sizing charts.

  • Do you do quantity discounts?

    Quantity discounts get applied after items get added to your cart and are as follows (per item):
    2-5: 5%
    6-10: 10%
    11-15: 15%
    16-20: 20%

  • 3DShoemaker Rhino3D Plugin FAQ

  • Is 3DShoemaker available on Mac?

    Not currently, and probably not for quite some time.

  • Can I import shoe lasts I have 3D models for?

    You can’t import external shoe last CAD models exactly. What you can do is put them on a temporary layer and then adjust a 3DShoemaker template until it is a reasonable match. This is a time consuming process. But once you have a template you like, creating a coherent library of templates is more straightforward than with other shoe last software programs.

  • Sometimes 3DShoemaker has problems when I put in zeros for parameters.

    Zero values essentially tell 3DShoemaker that you are working with a template that was developed in an older version of the plugin that did not have that parameter. The workaround is to use a number close to zero, like 0.1 for instance.

  • I can't rotate the shoe last, my viewport is only panning.

    Sometimes this can happen and I’m not sure why. The fix is use the rotateView command (or button) to get it back to rotating.

  • Shoe lasts in shaded mode have a lot of confusing curves all over the surfaces.

    These would be isocurves. You can turn them off in the display settings of Rhino by setting them to zero width:

    Tools/Options/View/Display Modes/Shaded/Objects/Surfaces/Isocurve Width

  • View rotating is very slow on my computer, what can I do?

    Generally you want a relatively new computer to run 3DShoemaker smoothly. But to make it run smoothly on an older machine, it helps to run in shaded mode rather than rendered.

  • I'm getting a message that I'm using the wrong scale or units.

    3DShoemaker requires that your computer is set to treat periods as decimal points. If it is set to commas, this will cause issues. To switch to periods, go to Regions/Additional Settings on your windows computer and set it here.

  • Adjusting toe spring and heel height of an imported foot is not working.

    3DShoemaker requires that your computer is set to treat periods as decimal points. If it is set to commas, this will cause issues. To switch to periods, go to Regions/Additional Settings on your windows computer and set it here.